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Donations & refunds
We don’t sell anything, so there is nothing to refund. But if you made a mistake with a donation, here’s what to do.
Last updated: 14 September 2026
There are no paid services
Lessons with volunteer tutors and all materials on the site are free. We don’t sell goods, subscriptions or services, so there are no purchases to refund.
How donations work
- Donations are completely voluntary and don’t unlock anything: everything works the same without one.
- Donations go to the personal monobank jar of the project’s founder (Dinara Valtova). Luminova Kids is not a registered charity, so a donation is not a charitable gift and is not tax-deductible.
- The money goes only to technical costs: the domain, hosting and, if needed, tools for creating materials. On request we’ll tell you exactly how it was spent.
- Your card details are processed by the bank; we see only the amount, the date and any comment you leave.
A mistaken donation
If you entered the wrong amount or donated by accident, email luminova.kids@gmail.com within 14 days. Include the date, amount and payment comment (or a screenshot of the receipt). We’ll check the payment and send the money back to your card within 14 days of confirming it. We can’t refund any bank fee.
Beware of scams
We never ask for card details, SMS codes or passwords in messages. The only link to the jar is on the Support us page. If anyone collects money on behalf of Luminova Kids in another way, please tell us.